Sunset Properties Rental Policies


OFFICE LOCATION: 13001 Lake Anna Village Drive Spotsylvania, VA 22551 - 540-895-9647

Reservation Policies

Security Deposit / Insurance

As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000.00 Any damages that exceed $3,000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Sunset Properties any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Sunset Properties directly if you do not wish to participate in this assignment. In the event you do not wish to purchase this plan, a $3,000.00 security deposit is required prior to check in via cash or certified check made out to Sunset Properties Lake Anna, LLC.

Cancelations

(a) If the Property becomes unavailable to the Guest prior to occupancy, for any reason, Manager agrees to refund the full amount paid to the date of cancellation, and Guest agrees to release any claims against Manager. (b) If, for any reason, the Guest cancels this Agreement more than sixty (60) days from the Arrival Date, Guest will receive a refund of amounts paid, less the nonrefundable processing fee. If the cancellation is made less than 60 days but more than 29 days from arrival all monies are forfeited unless Manager is able to re-rent the Property under the same (or better) terms and conditions of this Agreement, for the full Term reserved. If the Property is re-rented under the same (or better) terms and conditions than this Agreement, Manager will refund amounts paid, less the nonrefundable processing fee. There are no cancellations permitted within 29 days of Guest Arrival Date. All amounts paid (Reservation Deposit, processing fees, and Final Payment) will be forfeited. We do offer trip cancellation insurance which is 6.95% of your entire rental cost including rent, taxes and fees.)

CSA VACATION RENTAL INSURANCE - Guest Protect Plan - Why You Need To Buy: How many of us could afford to lose the non-refundable part of our trip if something unexpected happened? Your vacation is protected when you buy CSA Vacation Rental Insurance, which offers trip cancellation, delay, and interruption coverage. Sunset Properties has partnered with CSA Travel Protection to provide you with this important insurance and we highly recommend that you purchase the protection to safeguard against the unexpected. We all want the trip we’ve planned to be the vacation of our dreams. No one wants that dream to turn into a nightmare, but unexpected events can happen! Troubles can occur when you least anticipate them, illness...medical emergencies...delayed flights [snowstorms] and other severe weather. Forcing you to cancel or interrupt your trip, lose your vacation, and incur unplanned expenses. View a Description of Coverage/Policy at www.vacationrentalinsurance.com/330cert. Coverage Questions? Call (866) 999-4018.

Check In

A member of the Sunset Properties team will meet you at your rental at the check in time or you can stop by our office location to pick up a set of keys for your rental. The property owners request that you do not go to the property first, unless noted on your lease... Time is needed to clean the property between guests, make any repairs, and show the property to prospective tenants. Even if you have gone to the property before check-in and do not see anyone there, the cleaners/landlord may not have arrived yet to service the property.

Check Out

On your departure date all units must be vacated and keys returned to our office no later than 10:00 a.m. unless otherwise specified. There is a service charge of $25.00 for lost keys. Make sure all furniture has been returned to it's orginial location upon arrival. Please make sure all trash has been removed from the house or condo and all dishes have been washed. Close and lock all windows and doors when leaving. These are only guidelines. The owner may have other Rules and Regulations posted in the house. A cleaning fee may be deducted from your security deposit if the above checklist is not completed.

Trash

It is the renters responsibility to remove all trash from the property before checkout. For our condo rentals, there are large trash dumpsters on the grounds which is where you need to place all trash. For individual houses, there will be trash cans outside on the property where trash should be stored. There are recycling centers through out the Lake Anna area which is where all trash and recycleables need to be brought. If you run into having too much trash before your reservation is over, please feel free to bring your trash to any local recycling center.

OTHER POLICIES:

  • Renters must be at least 25 years old.
  • Renter agrees to pay 50% of the total rent with reservation with the balance due 30 days prior to arrival. For reservations made inside of two weeks the full amount will be due with return of rental agreement. Cancellations made within 30 days of scheduled stay will not be refunded.
  • Upon arrival, please inspect rental. Please notify us of any problems immediately.
  • Renter agrees to keep rental in good, clean condition, not rearrange furniture and promptly report any damage, inventory shortages, and/or repairs needed for the rental. Owner may replace items or make repairs to rental at our discretion.
  • Renter agrees not to use rental property for parties, youth groups, minors (unless accompanied by parents), or any unlawful or immoral purposes.
  • Renter is responsible for any lost or left items in the rental and repair of any damage to the rental caused by renter, renter’s family or guests and agrees to replace such loss and or repair such damage at renter’s expense.
  • Renter agrees that owner shall not be liable for any damages or injury to renter, renter’s family or guests during stay.
  • Renter agrees not to leave rental prior to checkout date and understands that there will be no refund of rentals paid, except in emergency situations and only with owner’s consent.
  • Renter agrees to abide by our “Before You Leave” policy which requires renters to leave the rental essentially as you found it upon arrival. Please turn off the lights, water, TV, and appliances, etc. Remove any trash or food brought into rental. Please clean kitchen, dishes, counters, etc. Please make sure front and balcony doors and windows are all locked. Please let us know beforehand if you choose not to perform the cleaning.